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Refund policy
Restaurants
Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Customer’s account must be in good standing
- Service must not be used
- Service malfunctions or doesn’t work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.
Customer Refund
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If the Customer has any complaints regarding the ordered Meals the Customer must contact the restaurant directly or If the Customer has any complaints regarding the delivery of the Order, the Customer is encouraged to inform DelivFree thereof through the DelivFree Food Platform as soon as possible, but no later than within one month of the delivery of the specific Order. DelivFree may request a photograph of the Meal or other evidence or explanation of the circumstances related to the driver or restaurant complaint.
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DelivFree will direct Restaurant to provide a refund in respect of the affected Meal or part of the Meal or the delivery if DelivFree has reasonable cause to believe that the complaint is justified.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on August 23, 2024